While logging into the Retail Media platform, the two-factor authentication system sends you a security code by email.

Sometimes, you may not receive this email. The most effective solution here would be to whitelist noreply@criteo.com. This means adding our email address noreply@criteo.com to your approved sender's list or address book.

You should also check if:

You have access to the mailbox associated with the email you use to log in
If you are using a shared login and can’t access the original mailbox, you will have to create a unique login that you can access. We recommend that you create your own Criteo user account with your business email address.
Your automatic email transfer rules to another email system are up to date
If you have your emails directed to another mailbox system, for example, from Outlook to Gmail, be sure to check your original mailbox.
- If you have received the email in your original mailbox, you can do the following to ensure the emails are directed properly to the mailbox of your choice:
  - Add noreply@criteo.com as a trusted sender.
  - Update the automatic transfer rule.
    For example, to transfer our emails from Outlook to Gmail, set the rule - “When receiving emails from noreply@criteo.com > transfer to Gmail mailbox”
- If you have not received the email in your default mailbox, please contact your company's IT department to add noreply@criteo.com as a trusted sender in the generic company mailbox rules.
Your company automatically forwards all emails from Criteo to another mailbox or folder
If yes, be sure to check the mailbox or the folders.
Check your Spam/Junk folders
There is a chance the email has been flagged as Spam.
Add noreply@criteo.com as a trusted sender and move the email from the Spam folder to Mailbox. We also advise you to check with your company's IT department that your company's antispam solution allows emails from noreply@criteo.com.

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